Shipping and Returns Policies
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may or may not appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We do not ship to hospitals.
Shipping--We use the US Postal Service as our primary delivery service. Due to the lower rates and the weekend delivery, we have found the USPS is the most convenient for our customers. You may request other delivery methods if you contact us at the point of sale to request a change of carrier.Most of our orders are shipped within 48 hrs. but due to the fluctuation in inventory we can not guarantee a specific item in stock at all times. If your item will ship more than 5 days from the time of your order, you will be notified by email with an estimate for shipping date.It is the customer's responsibility to ensure that the shipping address given to us is accurate and that the package will be received if delivered to and left at the shipping address. Incorrect addresses may be subject to additional postage fees if order has already been shipped.
International Priority mail NOTICE:
While our shopping cart may calculate international shipping by weight, it can not know the shape and size of the item purchased. If your purchase exceeds the flat rate box size, the shipping rate can be very different. We will contact you if the shipping rate is substantially larger or if a balance is due for postage. Please be sure to check your email in the days following your order should we have to contact you about shipping.
Contact us by email or phone 888-860-5064 if you wish to get an estimated shipping quote for the items you are purchasing and having shipped outside the US.
Express orders for Overnight Shipping to most areas of the US are available through the USPS (or by FedEx) if item is in stock and request is received no later than 3:00 Eastern Time on the day of requested shipment. What we need from you: Always be sure to give a correct email address. Most importantly, be sure that our email address is whitelisted or will be accepted by your email provider. If there is a question about your order, we must be able to contact you to avoid delaying shipment. We recommend a phone number be included with any email correspondence so we may have an additional option to contact you should the need arise.
Contact us immediately if a package has been damaged enough to harm the contents. We will need to contact our carrier to cover the damages. You may be required to present the damaged package to the carrier so do not dispose of it until the matter has been settled.Your feedback is always welcomed and helps make our services the best experience for all. Any suggestions or comments may be made by email, telephone or in writing. We appreciate your business and hope you find our efforts have accomplished the results you were looking for.