Frequently Asked Questions:
Q. How soon do you ship my order?
A. Most orders ship out within 48 hours but due to the fluctuation in inventory we can not guarantee a specific item in stock at all times. If your item will ship more than 5 days from the time of your order, you will be notified by email with an estimate for shipping date.
Q. Do you charge sales tax?
A. Only if the order is from a South Carolina resident (7%).
Q. I would rather call in my credit card number. Can I do that?
A. Our shopping cart is equipped with multiple options to enter your card information and is encrypted to prevent any tampering. If you feel more comfortable calling your order in, we are available during store hours 9-5 M-F EST 888-860-5064
Q. Will you ship my gift to the recipient and will you include an invoice in the package?
A. We ship to any address at your request and we do not include an invoice. You will receive an email with your invoice unless you call in your order.
Q. Do you send a tracking code?
A. The shopping cart will automatically send a receipt along with a tracking code to track your gift's journey.
Q. Where will the package be sent from?
A. Our in stock items ship from South Carolina. Some items may be drop shipped from our suppliers anywhere in the country.
Q. I haven't received a confirmation and am worried that the package hasn't been sent.
A. In ANY case where you have concerns, call us at 888-860-5064 and we will locate your item and/or resolve any issues. It is very important we have some way of reaching you in the event there is a problem with an address, shipping balance, or product questions. Until the order has been delivered, make an effort to check your email for a few days after ordering just in case we have a question.
Q. Oops! I gave you the wrong address/forgot to include a message!
A. Quick, give us a call or email us immediately. If your package has already been shipped we can not reroute it, sorry. If the package has to be redelivered you will be responsible for the reshipping charges.
NOTE: Any personalized product that does not contain an error on our part is not eligible for a refund.
We do not ship to hospitals.
Shipping--We use the US Postal Service as our primary delivery service. Due to the lower rates and the weekend delivery, we have found the USPS is the most convenient for our customers. You may request other delivery methods if you contact us at the point of sale to request a change of carrier.Most of our orders are shipped within 48 hrs. but due to the fluctuation in inventory we can not guarantee a specific item in stock at all times. If your item will ship more than 5 days from the time of your order, you will be notified by email with an estimate for shipping date.It is the customer's responsibility to ensure that the shipping address given to us is accurate and that the package will be received if delivered to and left at the shipping address. Incorrect addresses may be subject to additional postage fees if order has already been shipped.
International Priority mail NOTICE:
While our shopping cart may calculate international shipping by weight, it can not know the shape and size of the item purchased. If your purchase exceeds the flat rate box size, the shipping rate can be very different. We will contact you if the shipping rate is substantially larger or if a balance is due for postage. Please be sure to check your email in the days following your order should we have to contact you about shipping.
Contact us by email or phone 888-860-5064 if you wish to get an estimated shipping quote for the items you are purchasing and having shipped outside the US.
Express orders for Overnight Shipping to most areas of the US are available through the USPS (or by FedEx) if item is in stock and request is received no later than 3:00 Eastern Time on the day of requested shipment. What we need from you: Always be sure to give a correct email address. Most importantly, be sure that our email address is whitelisted or will be accepted by your email provider. If there is a question about your order, we must be able to contact you to avoid delaying shipment. We recommend a phone number be included with any email correspondence so we may have an additional option to contact you should the need arise.
Contact us immediately if a package has been damaged enough to harm the contents. We will need to contact our carrier to cover the damages. You may be required to present the damaged package to the carrier so do not dispose of it until the matter has been settled.Your feedback is always welcomed and helps make our services the best experience for all. Any suggestions or comments may be made by email, telephone or in writing. We appreciate your business and hope you find our efforts have accomplished the results you were looking for.
Privacy- When you visit our Web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site. Credit Card Information - If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:Name, Mailing address, Email address, Credit card number, Home and business phone number, Email Information. In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.We use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers.
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers. When you send confidential personal credit card information to us on our Web site, a secure server software encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.
Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Our return policy--if any product you purchase from us, not including those of our link partners, is not acceptable for any reason, return the product within 10 days of receipt. Please contact us by email or phone prior to return to ascertain if a substitute, replacement or refund is in order. All returns must be in the original packing, intact to obtain a full refund. Some items may require a restocking fee. Check with us first before making a return by emailing us at orders(at)storkandveil.com or call our store at 888-860-5064.